Reference Service

Primary Reference Desk Contacts:

Bruce Connolly
Head of Public Services
Telephone: 518-388-6281/6613
connollb@union.edu

Donna Burton
Government Documents Librarian
Telephone: 518-388-6281/6635
burtond@union.edu

Beth Hoppe
Shared Resources Librarian
Telephone: 518-388-6281/6612
hoppee@union.edu

Courtney Seymour
Collaboration, Outreach, and Initiatives Librarian
Telephone: 518-388-6281/6632
seymourc@union.edu

You're not alone when you come into Schaffer Library...

We have a professional librarian on duty over 80 hours a week including evenings and weekends.  We're there to answer your questions, to help you identify the resources you need for coursework and research projects, and to provide informal, one-to-one instruction in the use of the Library's catalog and databases.  We will answer your questions in person, over the phone, or by email or chat.

   Reference Desk Hours - when school is in session

Mondays through Thursday     
9am-10pm
Friday 9am-4pm
Saturdays 10am-4pm
Sundays 10am-10pm


Reference Desk Hours Over Summer and Intersession Breaks - hours vary, but typically weekdays 9:00am - 5:00pm.

The Reference Librarians Can Help You to...

  • Search the catalog to find books, government documents, journals, DVDs, and other resources from the library's collection
  • Choose the databases and the other resources that would be best suited to your research needs
  • Learn the most effective ways of searching databases and of locating peer-reviewed scholarly articles and books for your research projects
  • Distinguish between peer-reviewed sources and sources that have not been filtered through that specific type of quality conrtrol process
  • Figure out how to retrieve the full tests of online journal articles
  • Judge the credibility, reliability, and the authority of a source that you plan to use in your research - whether it comes from the Web or elsewhere
  • Retrieve statistical or factual data from a variety of sources
  • Locate an item in the collection, a room in the library, or a building or service on campus, or find directions to off-campus locations
  • Figure out how to print, copy, scan, renew items you currently have checked out, access ConnectNY, Blackboard, or request research material not owned by the library